# Results show the wrong products

> Fix results that show the wrong products, the same products for everyone, or a product that never appears.

Source: https://help.attravo.com/product-quiz/articles/results-show-the-wrong-products
Updated: 2026-10-06

A quiz recommends the products whose tags match the answers a shopper picked. When the results look wrong, the tags or the products the quiz chooses from almost always explain it.

## Check the tags match

1. Open the quiz, select an answer's question, and note the answer's **Tags**.
2. In your Shopify admin, open the products you expect and check they carry the same tags. Case doesn't matter, but spelling does: **dry-skin** and **dry skin** are different tags.
3. Add the missing tags to your products, or change the answers' tags, then save.

The more tags a product shares with a shopper's answers, the higher it ranks. See [Set up answers and tags](https://help.attravo.com/product-quiz/articles/set-up-answers-and-tags.md).

## Everyone gets the same products

- **Nothing matches**, so every shopper sees your fallback products. Check the tags as above. See [Set fallback products](https://help.attravo.com/product-quiz/articles/set-fallback-products.md).
- **There are no fallback products either**, so shoppers see the first products the quiz chooses from. Pick two or three fallbacks.
- **Answers have no tags**, so they can't make any product rank higher.

## A product never shows

Check the product against each of these:

- [ ] It's **Active** and available on your **Online Store** sales channel.
- [ ] It's in stock, or the quiz has **Recommend sold-out products too** on.
- [ ] It's among the products the quiz chooses from: under **Results**, **Recommend from** may be set to collections or picks that leave it out.
- [ ] It isn't under **Never recommend**.
- [ ] With **All products**, the quiz reads your first 1,000 products. For a bigger catalog, recommend from collections instead.

See [Choose which products it recommends](https://help.attravo.com/product-quiz/articles/choose-which-products-it-recommends.md).

## A set has the wrong product in a step

Each step takes the best match among products that carry one of the step's **Product tags**. With **Also match products to steps by name** on, a product whose name contains the step's name can fill it too. Check the step's tags and the product's. See [Build a step-by-step set](https://help.attravo.com/product-quiz/articles/build-a-step-by-step-set.md).

## The preview shows different products

Until you click through it, the preview answers the first answer of every question. Click through with the answers you want to test. See [Preview your quiz](https://help.attravo.com/product-quiz/articles/preview-your-quiz.md).