# Set fallback products

> Choose the products shoppers see when their answers match nothing, so no one leaves empty-handed.

Source: https://help.attravo.com/product-quiz/articles/set-fallback-products
Updated: 2026-10-06

Fallback products are what a shopper sees when no product matches their answers. Two or three best sellers keep those shoppers buying instead of leaving.

## Pick fallback products

1. Open the quiz and select **Results**.
2. Under **Fallback products**, select **Pick fallback products**.

![Fallback products with no products yet, and its warning](https://xprvgpfulbcxrftgyppu.supabase.co/storage/v1/object/public/help-media/5d8df30e-32a3-4311-b03c-158adc08841b/26c6b449-14c5-4b56-862b-ad70599c7b2b/fallback-1-warning-9607c4cbbd.webp#w=1342&h=600)

3. Choose two or three products in Shopify's product picker, then select **Select**.
4. Select **Save**.

![Fallback products with three products picked, and Edit fallback products](https://xprvgpfulbcxrftgyppu.supabase.co/storage/v1/object/public/help-media/5d8df30e-32a3-4311-b03c-158adc08841b/26c6b449-14c5-4b56-862b-ad70599c7b2b/first-quiz-5-fallback-68d3fbe0cf.webp#w=1342&h=496)

Remove one with the cross on its name, or select **Edit fallback products** to change them.

## When they show

- **When nothing matches** a shopper's answers.
- **When Shopify can't be reached** for a moment. Fallback products are saved with their title, price and image, so they still show.

A fallback product shows only if it's in the products the quiz recommends from and in stock. If the quiz recommends from chosen collections or picked products, pick fallbacks from those. See [Choose which products it recommends](https://help.attravo.com/product-quiz/articles/choose-which-products-it-recommends.md).

## With no fallback products

When nothing matches and there are no fallback products, the quiz shows the first products from the products it recommends from, as many as **Products to recommend**. Those are rarely your best match, which is why choosing your own is worth a minute.

> [!TIP]
> Choose products that suit almost anyone who takes the quiz, such as your best sellers or a starter set.