Common questions about Post Purchase Upsell

No. Every plan is one flat monthly price. What your offers earn only decides which plan you need. See Choose a plan.

Shopify does. Your plan appears on your Shopify invoice, billed in USD, and you change it in your store admin. Attravo never sees a card number.

Yes, on the thank you and order status pages: the item joins the order and the courier collects the new total. The post-purchase page is never shown for cash on delivery orders.

On the post-purchase page, their card is charged in one tap. On the thank you and order status pages, a paid order gets an invoice email for the difference, and cash on delivery orders pay the courier.

Not once they have answered it: an answered offer is not shown again, and a funnel that has finished never shows again on that order. An offer they have not answered yet is still there when they come back to the order status page.

Only for offers inside checkout itself. The post-purchase, thank you and order status pages, and the page blocks, do not need Plus.

Core Script, the app embed, runs once a day per visitor's browser, when the page is idle, and draws nothing. Offers load on the checkout pages, not your storefront.

Order numbers and totals, payment and fulfilment status, and which offers were shown and answered. A customer's first name is read from the order when an offer needs it and is not stored.

Yes. A test order that takes an offer counts like any other order once it is paid, so expect it in Performance.

Offers use your checkout's branding, set in the checkout editor. See Match your store's look.

The admin is in English and French. Offers can be translated into any language your customers use, on Scale and Enterprise. See Translate your offers.

They are tagged Attravo upsell and with the funnel's name, so you can filter them under Orders in your Shopify admin. Recent orders on Performance lists them too.

Email support@attravo.io and a person replies, or book a free call at https://calendly.com/attravo/discovery. Both are on Home under Help and support.