Troubleshooting
Fix offers that do not show, and answers to common questions.
- Offers don't show on my storeWork through the checks that decide whether a customer sees an offer, starting with Live status on Home.
- The post-purchase page doesn't appearThe reasons Shopify skips the post-purchase page, and how to check each one.
- A customer's accept didn't go throughWhat the customer sees when an accepted offer cannot be added, why it happens, and what to do.
- Other apps and themesHow Attravo works alongside your theme and other checkout and post-purchase apps.
- Common questions about Post Purchase UpsellQuick answers about pricing, payments, cash on delivery, customer data, testing and support.