The post-purchase page doesn't appear

Shopify decides whether to show the post-purchase page for each order, before Attravo is asked for an offer. Most orders that skip it were never eligible.

Check the setup

1. Your funnel is Live, with Post-purchase page ticked under Targeting.
2. In your Shopify admin, Settings > Checkout > Post-purchase page has Attravo: Post Purchase Upsell chosen. Only one app can own the page.
3. On Home, Checkout blocks shows the Post-purchase page row. It reads Not seen yet until the first eligible order reaches the page.

Orders Shopify never shows it for

• Orders paid by cash on delivery, or by a payment method that redirects to another site. The card must be one Shopify can charge again.
• Orders for local delivery.
• Orders under $0.50.
• Orders placed outside the Online Store sales channel.

These customers still see offers on the thank you and order status pages, if your funnel runs there.

Reasons Attravo skips the page

• Your offers are paused by your plan's included revenue.
• The customer has already been shown three offers on the page, or the funnel has finished.
• The step's product is sold out or has no price, or a feed found nothing to show.
• The discount is larger than the product's price.