Common questions about Cart Drawer Upsell
Short answers about themes, speed, plans, discounts, delivery dates, analytics and support.
Attravo TeamUpdated 3 min readShort answers to the questions merchants ask most. Each links to the full article where there is one.
Do I need to edit my theme's code?
No. Turn on the Cart Drawer app embed in your theme, then set everything on Cart settings. See Turn on the cart in your theme.
Which themes does it work with?
Modern themes such as Dawn, Horizon and Prestige, through the theme app embed. If two carts open, see Use the cart with other apps and themes.
Will it slow my store down?
The cart's script is deferred, so it never blocks your page from showing, and it draws from the cart your store has already sent. The offers are not fetched until a shopper heads for the cart, so visitors who never open it cost nothing extra.
Can it look like my theme's cart?
Yes. Colors, fonts, weights, corners, sizes and button depth are all settings, and the cart can use your theme's own fonts. See Match the cart to your brand colors.
Is there a free plan?
Yes. Free covers 1,000 cart-influenced orders a month. Pro is $30 a month with no order limit. See Choose a plan.
Is there a free trial on Pro?
No. Pro is charged as soon as you approve it, and you can cancel any time.
What counts toward the 1,000 orders?
Only orders with a product from the cart's offers or a free gift from the cart. See How the Free plan's 1,000 orders work.
Do cross-sell discounts eat into my margin?
Only as far as you set them. An offer discount comes off the normal price, and by default a product already on sale below it is not reduced again. See Recommend products in the cart.
Can I ask for a delivery date before checkout?
Yes, on Pro, with closed weekdays, a same-day cut-off and date exceptions. See Collect delivery dates in the cart.
Does it work with bundles and other discount apps?
Yes. The cart reads your live cart, so bundle lines and other apps' discounts show as they are. You choose whether the app's rewards stack on top. See A discount code won't apply.
How is revenue counted?
Analytics counts what shoppers paid for products they added from the cart's offers, from your orders, and leaves out cancelled and fully refunded orders. See How the app counts an order.
What happens to my settings if I move to Free?
Pro-only settings stop and are cleared; your cart, its design and your Free settings stay. See Upgrade, downgrade or cancel.
How do I get help?
Email support@attravo.io, or book a free call from the note on Cart settings or Plans.
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More in Troubleshooting
- The cart doesn't show on my storeWork through the usual reasons the new cart is not appearing, from the app embed to a draft theme or a cached page.
- What the warnings on Cart settings meanEach note Cart settings can show at the top of the page, what causes it, and how to clear it.
- A discount code won't applyWhy a shopper's code can be refused alongside the cart's offers and rewards, and the settings that let it through.
- Use the cart with other apps and themesHow the cart takes over your theme's cart, works with other apps' add-to-cart buttons and discounts, and what to do when two carts open.