Quiz orders don't show in Analytics

An order counts for a quiz when Shopify's record of it carries the quiz, from the results button's cart or the quiz's discount code. When one you expect is missing, check these in order.

It was placed a few minutes ago

Most orders count within seconds. An order that only the attribution pixel reported counts from two minutes after checkout, the next time you open Home or Analytics. Open Analytics again in a few minutes.

The products didn't come from the results

Only products added with the results button mark the cart. A shopper who took the quiz, then added products from a product page or a collection, places an order the app can't link to the quiz.

The checkout lost the quiz

Some express checkouts start a fresh cart and drop the quiz's mark. Two things still catch those orders:

• A discount code with the results: an order that uses the quiz's code counts. See Offer a discount with results.
• The attribution pixel: turn it on from Analytics or the setup guide. See How quiz sales are counted.

It's outside the date range

An order counts on the day it's linked, in your store's time zone. Choose a range that includes that day, such as Last 7 days. See Read your quiz analytics.

Check a single order

Open the order in your Shopify admin. Orders linked to a quiz are tagged quiz-attributed and quiz- with the quiz's handle. No tag means the order didn't carry the quiz.